Customer Service

Shipping & Delivery
We offer flat rate shipping based on an item's price as follows:

Item Price
$9.99 Shipping = $5
$19.99 - $29.99 Shipping = $10
$29.99 - $39.99 Shipping = $15
$39.99 - $59.99 Shipping = $20
$59.99 - $99.99 Shipping = $25
$99.99 - $129.99 Shipping = $35

Standard shipping takes 3-5 business days.  For express service, prices are shown in your shopping cart.  We use Fedex Ground or USPS for our standard shipping.

Returns & Replacements
We want to make sure you are 100% satisfied with your purchase.  Our return policy is as follows:
1.  All claims for credit, shortages and/or damages must be placed within 10 days of receipt of merchandise.
2.  All returned merchandise must be received by Paradise Depot in saleable condition, unless the merchandise is found to be defective.
3.  Opened merchandise will be subject to a 20% restocking fee.
4.  Returns must be authorized.  Email Returns with a brief description regarding the request for return. We will then send you 
5.  The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase.  Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
Credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
All refunds are applied to the individual customer account and will be consistent with the original form of payment.